About
I work at two levels at once
The big picture and the fix. The numbers and the people. Analytical and intuitive.
I have done both at the same time in every job I have had. Here is how that happened.
The fork
I went to the US to do a PhD in Computer Science. Then I did an internship at Convergys and found out what I actually loved: working with people, and understanding what makes them tick. I stopped with a master's, because I wanted to work in the real world, with people, and went to a startup.
RightNow Technologies
At a startup you wear every hat. I implemented, I supported customers, I fixed what was broken. Then I was part of the founding team that built client success, and we grew it across the US and the UK. I was given the clients who were the most technically complex and the most strategic, often the same ones, and usually the most political.
RightNow was acquired by Oracle for $1.5 billion.
The enterprise years
I explored Oracle's cloud. I moved to a Salesforce partner in a direct sales role: cold calls and the whole works. Accenture headhunted me to build its Oracle RightNow track, which rolled into Accenture Digital, where we ran sales, service and marketing implementations and shaped delivery strategy for digital transformation. Then I joined Adobe's strategic pre-sales team.
Birth
After my own two children were born, I went deep into human behaviour, starting with birth. I trained as a birth doula and built a practice in two layers. For consumers, I grew an audience on Instagram and LinkedIn and spoke on podcasts. For businesses, I ran corporate workshops for companies like HubSpot. Alongside that I published papers, ran workshops at conferences, and consulted on maternity services for WHO, UNICEF and national health systems.
The nervous system
I have spent twelve years studying the human nervous system, from embryology onwards. That work became my one to one somatic coaching practice.
Now
The itch to work at two levels came back. Today I work as a fractional customer success, CX or operations lead, and I bring a team of AI agents with me. I use it carefully. First I cut the AI waste and the wasted spend. Then I automate what is overwhelming the team, and build the processes that hold. Only what moves the needle, never agents for their own sake. I have built four platforms this way, and you can see them in the showcases.
What I bring you
Someone who can stand in the strategy meeting and then go fix the broken thing. Who reads the room as well as the dashboard. Who stays steady when people are not.
If you came for the somatic coaching, start here.