Fractional roles
Fractional customer success and CX director. The operator who also sits in the strategy meeting.
For the company that has outgrown the way it runs.
You need someone senior who can sit in the strategy meeting and then go fix the broken thing. Not another full-time hire you have to manage, and not a consultant who leaves you a deck.
I take one part of the company off the founder's plate and run it until it runs without either of us.
Who it's for
Founders and COOs at companies where:
- The founder is still the one who notices everything, and is tired of it.
- Customers are unhappy in ways the dashboard doesn't show.
- A big account is wobbling and nobody owns it.
- The tools multiplied faster than anyone could keep track of them.
What I take on
Your customers
Customer success, implementation and the accounts that matter most. I spent five years on the vendor side of enterprise CRM: early team at RightNow, then Oracle, then a Salesforce partner. I designed the monthly operational reviews and quarterly business reviews for our biggest accounts, and I took on the turnarounds.
Operations and the founder's office
The inboxes, the follow-ups, the renewals, the decisions that sit with the founder because nobody else can see them. I set up how it runs, agents do the routine work, and a person approves every step before anything goes out. I run my own business this way.
Strategy that has to land
Four years in digital and customer experience strategy at Accenture, then value consulting at Adobe. I can write the plan, and I stay to make it happen.
You don't just hire me.
When you hire me, you hire a swarm of agents I bring with me.
First they cut the AI slop, and the tokens you spend on things that don't matter. Then they take on the work that is overwhelming your team, and I build the processes around them.
Only the ones that move the needle. No AI agents for AI agents' sake.
How it works
- You email me. Tell me what is broken, in your own words. I reply myself.
- We sign an NDA before you show me anything.
- Then I do the work, inside your team, with two or three markers we agree up front and check together.
Fractional or full-time. Remote, and I travel as needed.
The proof
"Some successes include turnaround assignments on some of our most strategic accounts."
"She bridges the technical and the business extremely well and puts forward very clear arguments that address the realities of day-to-day business needs."
A founder's office: the investor desk (sample data) · Customer success, run by someone who has done it for a decade
Talk about a fractional role
Tell me what is broken, in your own words.
Thank you. Your message reached me, and I will reply by email myself.
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